{"id":578,"date":"2021-04-24T00:44:12","date_gmt":"2021-04-23T21:44:12","guid":{"rendered":"http:\/\/192.168.1.16\/pratikpen.com\/?page_id=578"},"modified":"2021-05-11T00:37:23","modified_gmt":"2021-05-10T21:37:23","slug":"iptal-ve-iade-kosullari","status":"publish","type":"page","link":"https:\/\/www.pratikpen.com\/en\/iptal-ve-iade-kosullari","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"<p><strong>T\u00dcRK\u0130YE \u0130\u00c7ER\u0130S\u0130NE G\u00d6NDER\u0130LEN S\u0130PAR\u0130\u015eLER \u0130\u00c7\u0130N<\/strong><br \/>\n\u2022 \u00dcr\u00fcn \u0130ade\/\u0130ptal\/De\u011fi\u015fim taleplerinin ger\u00e7ekle\u015ftirilmesi 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Kanunu ve Y\u00f6netmeli\u011fi ile Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi (RG:27.11.2014\/29188) h\u00fck\u00fcmleri ve y\u00fcr\u00fcrl\u00fckteki di\u011fer yasalar esas al\u0131narak a\u015fa\u011f\u0131daki kriterler d\u00e2hilinde yap\u0131lmaktad\u0131r.<br \/>\n\u2022 Kanunen internetten yap\u0131lan sat\u0131\u015flarda (mesafeli s\u00f6zle\u015fmeler ile sat\u0131\u015flarda) t\u00fcketicilerin teslim ald\u0131\u011f\u0131 tarihten itibaren 14 g\u00fcn i\u00e7erisinde hi\u00e7bir hukuki ve cezai sorumluluk \u00fcstlenmeksizin ve hi\u00e7bir gerek\u00e7e g\u00f6stermeksizin mal\u0131 reddederek \u00fcr\u00fcn\u00fc iade hakk\u0131 mevcuttur.<br \/>\n\u2022 Orijinal kutusu\/ambalaj\u0131 bozulmu\u015f , ekonomik de\u011ferini\/tekrar sat\u0131labilme \u00f6zelli\u011fini kaybetmi\u015f, bir kez dahi olsa kullan\u0131lm\u0131\u015f, herhangi bir \u015fekilde hasar verilmi\u015f, herhangi bir \u015fekilde sat\u0131c\u0131dan kaynaklanmayan nedenler ile ba\u015fka bir m\u00fc\u015fteri taraf\u0131ndan sat\u0131n al\u0131namayacak durumda olan vb. \u00fcr\u00fcnlerin iadesi kabul edilmemektedir.<br \/>\n\u2022 \u00dcr\u00fcn\/\u00fcr\u00fcnlerin kendi ger\u00e7ek kutusu i\u00e7inde olmas\u0131 gerekmektedir.<br \/>\n\u2022 \u00dcr\u00fcn\/\u00fcr\u00fcnlere ait faturan\u0131n mevcut olmas\u0131 \u015fart\u0131 aranmaktad\u0131r.<br \/>\n\u2022 \u00dcr\u00fcn\/\u00fcr\u00fcnlerin varsa t\u00fcm yan aparatlar\u0131n\u0131n tam ve eksiksiz olmas\u0131 \u015fart\u0131 aranmaktad\u0131r.<br \/>\n\u2022 Al\u0131nan \u00fcr\u00fcn\/\u00fcr\u00fcnlerle beraber varsa g\u00f6nderilen t\u00fcm hediye unsurlar\u0131n geri verilmesi gerekmektedir.<br \/>\n\u2022 Fiyat\u0131 finansal piyasalardaki dalgalanmalara ba\u011fl\u0131 olarak de\u011fi\u015fen ve sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n kontrol\u00fcnde olmayan mal veya hizmetlere ili\u015fkin s\u00f6zle\u015fmeler kapsam\u0131ndaki \u00fcr\u00fcnlerin iadesi kabul edilmemektedir.<br \/>\n\u2022 Faturas\u0131 d\u00fczenlenmi\u015f\/olu\u015fturulmu\u015f \u00fcr\u00fcn\/\u00fcr\u00fcnlerin iptali kabul edilmemektedir. Bu t\u00fcr durumlarda iade s\u00fcreci ba\u015flat\u0131lmal\u0131d\u0131r.<br \/>\n\u2022 Sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fcn tedarik edilmesinin imk\u00e2ns\u0131z hale gelmesi durumunda, sat\u0131c\u0131 bu durumu \u00f6\u011frendi\u011fi g\u00fcnden itibaren 3 g\u00fcn i\u00e7inde yaz\u0131l\u0131 olarak mail, mesaj ya da mesajla\u015fma uygulamalar\u0131ndan herhangi birini kullanarak al\u0131c\u0131ya bu durumu bildirerek sipari\u015fi iptal edebilmektedir. Bu durum kaynakl\u0131 para iadesi de 3 i\u015f g\u00fcn\u00fc i\u00e7inde Al\u0131c\u0131\u2019ya iade edilir.<br \/>\n\u2022 Al\u0131c\u0131, sat\u0131n ald\u0131\u011f\u0131 \u00fcr\u00fcn bedelini \u00f6demez ya da banka kay\u0131tlar\u0131nda iptal ederse, Sat\u0131c\u0131n\u0131n \u00fcr\u00fcn\u00fc teslim y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc sona erer.<\/p>\n<p><strong>\u0130ade\/\u0130ptal\/De\u011fi\u015fim \u0130\u015flem S\u00fcrecini Nas\u0131l Ba\u015flatabilirim?<\/strong><br \/>\n\u2022 www.Pratikpen.com internet sitesi \u00fczerinden \u2018\u2019Sipari\u015flerim\u2019\u2019 men\u00fcs\u00fc i\u00e7erisindeki \u2018\u2019Kolay \u0130ade\u2019\u2019 butonunu t\u0131klayarak, info@pratikpen.com adresine mail atarak s\u00fcrecinizi ba\u015flatabilirsiniz.<br \/>\n\u2022 \u0130ade\/\u0130ptal etmek istedi\u011finiz \u00fcr\u00fcn ad\u0131n\u0131, \u00fcr\u00fcn adedini ve iade nedenini se\u00e7iniz ve talebinizi onaylay\u0131n\u0131z.<br \/>\n\u2022 \u0130ade\/\u0130ptal edece\u011finiz \u00fcr\u00fcnleri anla\u015fmal\u0131 oldu\u011fumuz Kargo firmas\u0131yla g\u00f6nderim yapman\u0131z gerekmektedir.<br \/>\n\u2022 Firmam\u0131zdan alaca\u011f\u0131n\u0131z anla\u015fma kodunu kullanarak g\u00f6nderim yapabilirsiniz.<br \/>\n\u2022 Anla\u015fmal\u0131 kargoyla g\u00f6nderilmeyen g\u00f6nderiler kabul edilmeyecektir. Bu nedenle kargoya vermeden \u00f6nce firmam\u0131zla ileti\u015fime ge\u00e7menizi rica ederiz.<br \/>\n\u2022 De\u011fi\u015fim i\u015flemleri i\u00e7in de iade i\u015flem s\u00fcre\u00e7 basamaklar\u0131 takip edilmektedir.<\/p>\n<p><strong>Hasarl\u0131 veya K\u0131r\u0131k Gelen \u00dcr\u00fcn i\u00e7in Yap\u0131lmas\u0131 Gerekenler<\/strong><br \/>\n\u2022 \u00dcr\u00fcn\u00fcn\u00fcz\u00fcn kargo kaynakl\u0131 k\u0131r\u0131k veya hasarl\u0131 oldu\u011funu teslim al\u0131rken tespit ettiyseniz \u201cHasar Tespit Tutana\u011f\u0131\u201d tutturman\u0131z gereklidir.<br \/>\n\u2022 Kargo g\u00f6revlisinin tutanak d\u00fczenlemedi\u011fi bu ve benzeri durumlarda \u00fcr\u00fcn\u00fc teslim almayarak iadenizi ger\u00e7ekle\u015ftirebilirsiniz ya da \u00fcr\u00fcn\u00fc teslim ald\u0131\u011f\u0131n\u0131z g\u00fcn, t\u00fcm k\u0131r\u0131k par\u00e7alar\u0131n bir arada oldu\u011fu ya da hasarl\u0131 olan \u00fcr\u00fcn\u00fcn foto\u011fraf\u0131n\u0131 info@pratikpen.com mail adresine sipari\u015f numaran\u0131z ve \u00fcr\u00fcn barkodlar\u0131 ve adetleri ile g\u00f6ndermeniz gerekmektedir.<br \/>\n\u2022 Hasarl\u0131 olan \u00fcr\u00fcnlerinizi k\u0131r\u0131k\/hasarl\u0131 par\u00e7alar ve faturas\u0131 ile birlikte bize geri g\u00f6ndermeniz halinde iade i\u015flemi ba\u015flat\u0131lacakt\u0131r.<\/p>\n<p><strong>K\u0131r\u0131lma \u0130htimali Olan \u00dcr\u00fcnlerin \u0130adesinde Yap\u0131lmas\u0131 Gerekenler<\/strong><br \/>\n\u2022 \u0130ade etmek istedi\u011finiz \u00fcr\u00fcn\u00fc, k\u0131r\u0131lmayacak \u015fekilde bize ula\u015fmas\u0131 i\u00e7in \u00f6zel paketleme malzemeleri ile paketleyerek bize g\u00f6nderebilirsiniz.<br \/>\n\u2022 \u0130ade edilecek olan \u00fcr\u00fcn\u00fcn\u00fcz\u00fc k\u0131r\u0131lacak e\u015fya bilgisi ile kargoya teslim etmeniz \u00f6nem arz etmektedir.<\/p>\n<p><strong>\u00dcr\u00fcn \u00dccretinin \u0130ade Edilme S\u00fcreci<\/strong><br \/>\n\u2022 \u0130ade etti\u011finiz \u00fcr\u00fcnleriniz taraf\u0131m\u0131za ula\u015ft\u0131ktan sonra, \u00fcr\u00fcnleriniz kabul i\u015flemini takiben i\u015flem s\u0131ras\u0131na g\u00f6re incelenmektedir.<br \/>\n\u2022 \u00dcr\u00fcn ya da \u00fcr\u00fcnleriniz firmaya ula\u015ft\u0131ktan sonra kontrol edilmekte ve iade ko\u015fullar\u0131na uygun oldu\u011fu g\u00f6r\u00fcl\u00fcrse sipari\u015fteki \u00f6deme metodunuza g\u00f6re geri \u00f6demeniz 10 i\u015f g\u00fcn\u00fc i\u00e7erisinde ger\u00e7ekle\u015ftirilmektedir.<br \/>\n\u2022 Havale\/EFT y\u00f6ntemi ile yap\u0131lan sipari\u015flerin geri \u00f6demesi IBAN bilgileriniz al\u0131narak banka hesab\u0131n\u0131za yap\u0131lmaktad\u0131r.<br \/>\n\u2022 \u00d6deme yap\u0131l\u0131rken banka taraf\u0131ndan tahsis edilen tutar\u0131n iadesi ise ger\u00e7ekle\u015ftirilmemektedir.<br \/>\n\u2022 Geri \u00f6demenizin hesab\u0131n\u0131za yans\u0131ma s\u00fcresi bankan\u0131za g\u00f6re de\u011fi\u015fiklik g\u00f6sterece\u011finden aral\u0131kl\u0131 olarak hesab\u0131n\u0131z\u0131 kontrol etmeyi l\u00fctfen unutmay\u0131n\u0131z \u0130ade i\u015fleminizin s\u00fcrecini hakk\u0131nda taraf\u0131n\u0131za e-posta yolu ile bilgi verilmektedir.<br \/>\n\u2022 \u0130ptal i\u015flemlerinde de ayn\u0131 i\u015flemler ge\u00e7erlidir.<\/p>\n<p><strong>YURTDI\u015eINA G\u00d6NDER\u0130LEN S\u0130PAR\u0130\u015eLER \u0130\u00c7\u0130N,<\/strong><br \/>\n\u2022 Yurtd\u0131\u015f\u0131 sat\u0131n al\u0131mlar\u0131nda \u00dcr\u00fcn \u0130ade ve De\u011fi\u015fimi kabul edilmemektedir. Sadece kullan\u0131lamayacak durumda hasar alm\u0131\u015f \u00fcr\u00fcn ya da \u00fcr\u00fcnler i\u00e7in al\u0131c\u0131ya para iadesi yap\u0131l\u0131r.<br \/>\n\u2022 Al\u0131c\u0131, hasarl\u0131 \u00fcr\u00fcn ya da \u00fcr\u00fcnlerin resmini, isimlerini \/ barkod numaralar\u0131n\u0131 ve sipari\u015f numaras\u0131n\u0131 info@pratikpen.com adresine mail atarak ya da www.Pratikpen.com internet sitesi \u00fczerinden \u2018\u2019Sipari\u015flerim\u2019\u2019 men\u00fcs\u00fc i\u00e7erisindeki \u2018\u2019Kolay \u0130ade\u2019\u2019 butonunu t\u0131klayarak \u00fccret iade i\u015flemini ba\u015flatabilir.<br \/>\n\u2022 Resimler do\u011frultusunda kullan\u0131lmayacak durumda oldu\u011fu anla\u015f\u0131lan \u00fcr\u00fcn\/\u00fcr\u00fcnler i\u00e7in \u00fccret \u00f6demesi 10 g\u00fcn i\u00e7erisinde ger\u00e7ekle\u015ftirilir.<\/p>","protected":false},"excerpt":{"rendered":"<p>T\u00dcRK\u0130YE \u0130\u00c7ER\u0130S\u0130NE G\u00d6NDER\u0130LEN S\u0130PAR\u0130\u015eLER \u0130\u00c7\u0130N \u2022 \u00dcr\u00fcn \u0130ade\/\u0130ptal\/De\u011fi\u015fim taleplerinin ger\u00e7ekle\u015ftirilmesi 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Kanunu ve Y\u00f6netmeli\u011fi ile Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi (RG:27.11.2014\/29188) h\u00fck\u00fcmleri ve y\u00fcr\u00fcrl\u00fckteki di\u011fer yasalar esas al\u0131narak a\u015fa\u011f\u0131daki kriterler d\u00e2hilinde yap\u0131lmaktad\u0131r. \u2022 Kanunen internetten yap\u0131lan sat\u0131\u015flarda (mesafeli s\u00f6zle\u015fmeler ile sat\u0131\u015flarda) t\u00fcketicilerin teslim ald\u0131\u011f\u0131 tarihten itibaren 14 g\u00fcn i\u00e7erisinde hi\u00e7bir hukuki ve cezai sorumluluk [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-578","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pratikpen.com\/en\/wp-json\/wp\/v2\/pages\/578"}],"collection":[{"href":"https:\/\/www.pratikpen.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pratikpen.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pratikpen.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pratikpen.com\/en\/wp-json\/wp\/v2\/comments?post=578"}],"version-history":[{"count":5,"href":"https:\/\/www.pratikpen.com\/en\/wp-json\/wp\/v2\/pages\/578\/revisions"}],"predecessor-version":[{"id":1055,"href":"https:\/\/www.pratikpen.com\/en\/wp-json\/wp\/v2\/pages\/578\/revisions\/1055"}],"wp:attachment":[{"href":"https:\/\/www.pratikpen.com\/en\/wp-json\/wp\/v2\/media?parent=578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}